The IRS website crash is just the latest in an ongoing series of D.C. digital snafus. Throw in the problems with the ACA website, outdated legacy technology, massive data breaches, Russian hacking, and an aging workforce and you have the perfect recipe for – you guessed it – IT as practiced by the United States Federal Government. Maybe it’s time the folks in Washington took a look at Estonia.
Estonia? That tiny former member of the Soviet Union?
Yes, Estonia. Because if there’s one thing that Estonia seems to do better than any other country, it is E-Government. According to the e-estonia website, 99% of Estonia’s public services are available on-line, 24/7. About the only services you can’t find on-line are marriages, divorces, and real estate transactions. Everything else, from voting to paying taxes to accessing social services can be conducted on-line. And beyond government services, Estonians are able to simply and safely manage their health care, bank accounts, financial transactions, education, … you name it.
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And while Donald Trump is trying vainly to bring 20th century jobs back to a 21st century America, and keep immigrants out of the country, Estonia is using their new e-Residency program to create a digital nation that will allow entrepreneurs to easily launch and conduct a global business within the European Union.
Experts who have evaluated the Estonian system say that their biggest asset is their mindset: a willingness to get the key infrastructure right and continuously re-invent it. Our leaders in D.C. would be well-advised to adopt that mindset if they hope to create in America the kind of environment that will attract the best and the brightest from around the world.